IT Support
Keeping the day-to-day processes of your company running is often dependent on computer systems, and our Support solutions can offer you peace of mind and assurance of a fast return to normal when your systems go wrong.
We provide support in the forms of maintenance, helpdesk and training:
IT Maintenance
Icomm Technologies have been in the business of supplying maintenance and warranty services to both large and small organisations for over 20 years. Our expertise covers all aspects of desktop computing – from PCs to printers to networks.
We currently offer the following maintenance and warranty services:
- On-site maintenance
- Extended and enhanced warranties
- Legacy warranties
- Out of warranty repairs
An innovative option for the payment of these solutions has been developed by Icomm Technologies. Total Support Points (TSP) has been developed to make the process of managing cover simpler, whilst saving you money.
Read more about Total Support Points.
Helpdesk
Perhaps you have the staff but need a backup resource to cover those “off sick” days and holidays, or maybe you’ve realised that two heads are better than one on some of those tricky technical problems? Either way, our telephone helpdesk solutions offer a highly professional answer.
Our helpdesk services cover:
- Hardware
- Software
- IT Networks
- Internet
IT Training
We can provide IT training at application and certified levels. The training can be carried out at our training centre, on your premises, or at any of our networked associates throughout the UK.
We also have a range of management training courses covering subjects such as health and safety, discrimination and managing changes. These courses can be carried out at our training centre or at your offices.
Some of the areas covered, include:
- Desktop applications
- Accounting networking (Microsoft and Novell)
- Management
- Internet
