Icomm has a technical support service to suit your business’s requirements

Icomm recognises that every customer’s technical needs are different, which is why we offer a variety of IT Support services, all of which provide a best of breed service that responds to your needs quickly, providing peace of mind and reassurance when your IT systems need help.

Icomm provides three different levels of IT support to meet your requirements and budget: Pay As You Go IT support, Standard Contract IT support, and Spirit, our pro-active managed service. All offerings cover a wide range of IT services and solutions. Find out more below.

Pay As You Go IT Support

Pay As You Go

Standard contract IT Support

Standard Contract

Spirit IT Managed Service

Managed Service

Multiple IT support service levels to meet your business needs

Each IT support service provides varying levels of coverage based on SLAs, desired results and budget without compromising quality.

Pay As You Go Standard Contract Managed Service
Low initial cost Included
Fixed & Predictable Cost Included Included
Guaranteed Response 8 hour Included Included Included
Guaranteed Response 4 hour Included Included
Guaranteed Response 2 hour Included Included
Flexible Included Included Included
On & Off-Site Support Included Included Included
Technical Advisory Service Included Included Included
Dedicated Account Management Included Included Included
Value for Money Included Included Included
Unlimited Support Included Included
Optional 24/7 Cover Included Included
Loan Equipment Included Included
Favourable Payment Terms Included Included
Asset Tagging & Management Included Included
24/7 365 Monitoring Included
Back-up Monitoring Included
Preventive Maintenance Included
6 Weekly Optimisation Included
SMART Defrag Included
Automated Patch Management Included
Reduced Total Cost of Ownership Included
Improved Return on Investment Included
Exchange Monitoring Included
Monthly Management Reports Included
Spyware Removal & Management Included
Bandwidth Usage Tracking Included
Licence Compliance Tracking Included
System Audits Included
Seamless Remote Management Included
Audited Remote Control Included
Power Management Optimisation Included
Application Deployment Included
User Screen Monitoring Included
Back-up & Disaster Recovery Optional Included
Upgrade for Life Membership Program Included
Over 100 Years best Practices Experience Included Included Included

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Find out more about our IT support services

To find out more about IT Support from Icomm, get in touch with a member of our technical sales team.